FAQs Monarch Theatre
1. How do I buy a ticket and make a reservation at The Monarch Theatre?
Reservations and tickets for The Monarch Theatre are obtained through our website.
All reservations and tickets are subject to our Terms and Conditions.
2. How will I know when to check the website?
Our BOOK NOW tab will provide you with all the available dates. Our reservations are released in block periods.
3. Can I make a reservation without buying a ticket?
No, we’re afraid not. Reservations and ticket sales are linked, so you can’t make a reservation without buying and paying in full for a ticket.
4. Is there a waiting list if I am unable to make a reservation?
Yes. The waiting list will be open for dates within our current booking period. Please visit the availability page in our booking site and if there are no tickets available, you will find an option to add your details to the waiting list, for your specific date and party size.
5. How do I receive my ticket and reservation?
After payment you will receive a confirmation by email that your order and payment has been received. This will confirm the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which you’ll need for all communications with us, in the run-up to your visit.If you do not receive your confirmation email, please get in contact with our Reservations Team 02037453431.
6. How can I contact The Monarch Theatre?
7. Will I receive any other communications regarding my reservation?
There will be a confirmation email/SMS to remind you of the reservation details.
8. How can I pay for my ticket?
Payment for your ticket is made online by credit or debit card at the time of reservation, via our payment agent, Stripe. Methods of payment are regulated by Stripe.
9. Where will I be sitting?
The Monarch Theatre hosts a communal table with 20 seats. We will endeavour to seat you and your guests as close together as possible.
10. What does my ticket entitle me to?
Your ticket entitles you to a confirmed reservation at The Monarch Theatre on the specified date, for a time and duration, and for a set number of diners, as detailed in your ticket confirmation, to enjoy the experience we will prepare for you. The ticket price includes full payment for the number of guests; however, extras, such as extra drinks and service charge for those items, are in addition and paid for at the end of your meal.
11. What happens if I need to make changes to my reservation or ticket?
We’re sorry but this isn’t possible. Due to The Monarch Theatre’s configuration and limited availability, we regret that changes cannot be made to your reservation or ticket, once your order has been received; however, please check our Cancellation policy or our Returns procedure.
12. Can I sell my ticket or reservation?
No, we’re afraid not. This is prohibited by our Terms and Conditions.
13. What is the cancellation policy?
Tickets cannot be refunded. If you are unable to attend a performance we will endeavour to book you in on a suitable date available. We regret we cannot refund or reschedule your tickets with less than 48 hours notice. In the event of a performance being cancelled, where possible and subject to availability, you will be offered alternative performances up to the seat value on the ticket.
14. What are the opening and closing times of the Restaurant?
On Tuesday – Wednesday, the first show at The Monarch Theatre is at 7pm for 7.15pm (start).
On Thursday the first show is 8pm (arrival) for 8.15pm (start).
On Friday the first show is 5pm (arrival) for 5.15pm (start). Second is at 8.30pm (arrival) for 8.45pm (start).
On Saturday, the first show is 12pm (arrival) for 12.15pm (start). Second is at 5pm (arrival) for 5.15pm (start) and third is at 8.30pm (arrival) for 8.45pm (start).
On Sunday, the first show is 1.30pm (arrival) for 1.45pm (start). Second is at 5pm (arrival) for 5.15pm (start).
15. Can I enjoy a drink before The Monarch Theatre tasting menu?
Yes, you are welcome to speak to the Maitre’d of Park Row on arrival and ask if we have space in one if the bars. Do remember though you will be enjoying a welcome drink once you are checked into The Monarch Theatre.
16. What is the dress code?
Smart Casual. Think more Bruce Wayne, not Batman or more Selina Kyle not Catwoman. Our dress code is smart casual, no sportswear, no beachwear. Smart trainers are allowed. Please note we operate a no costume policy at Park Row and The Monarch Theatre.
17. How much does the ticket cost?
Tickets to The Monarch Theatre are £135 for lunch excluding drinks, inclusive of service and £195 for dinner inclusive of drinks and service charge. However, extras, such as extra drinks and service charge for those items, are in addition and paid for at the end of your meal.
18. Do you have an alternative tasting menu?
We do not have an alternative tasting menu; and all our guests enjoy the same experience. We will have noted any dietary requests and allergy advise provided to us during the booking process.
19. What will my experience at The Monarch Theatre potentially cost?
Your dining experience will start at the cost of your ticket at £135 per person at lunch and £195 per person at dinner. Extra wines, other drinks and any extras will be charged on consumption as well as service charge.
20. Do you have a service charge?
Yes and this is included in the initial ticket price, however a discretionary service charge of 15% will be added to your final bill based on any extras you have, including drinks.
21. How can I pay my final bill?
You can pay your final bill by Visa, all Debit cards, MasterCard, American Express and in Cash.
22. Can I get a refund or credit against my final bill, if I or any of my guests cannot attend on the day?
No, we’re afraid not. Once your ticket has been issued for a number of diners, this cannot be changed.
23. Do I have to select a drink pairing?
Yes, all guests will choose from an alcoholic matching or a non-alcoholic matching.
24. Can you cater for dietary requirements?
All guests are served the same menu at the same time, however, we can usually cater for most health or allergy related dietary requests with prior notice. We will do our best to adapt courses according to each individual guest’s dietary requirements. We would ask that you advise our team of any dietary requests when you originally book and no later than 1 week before the booking date.
25. How long should we allow to enjoy the experience?
The Monarch Theatre tasting menu is a culinary performance carefully staged and served in two ‘acts’ and like a real theatre there will be a brief intermission. The whole performance from arrival, including the break will run for approx. 3 hours.
26. Are children allowed in The Monarch Theatre?
With regret the theatre cannot admit children under the age of 12. We do not have a children’s menu or offer a different price for children.
27. Is The Monarch Theatre suitable for people with epilepsy?
The content in The Monarch Theatre does contain flashing lights, strobe effects, lasers and more, which may affect customers who are susceptible to photosensitive epilepsy or other photo sensitivities, as well as those who suffer with vertigo and migraines.
28. Do you have access for wheelchairs & bathroom facilities for wheelchair users?
Yes, we have step-free/lift access for wheelchairs in the restaurant, and bathroom facilities for wheelchair users. Please could you advise our team of your needs in advance so we can assign the most suitable table.
Gift vouchers can be bought directly from Tock, note these are not fulfilled by The Monarch Theatre and can be redeemed against checkout if you secure a reservation. They do not guarantee you a reservation at the restaurant.